In our charter, we spell out our mission, our values, and the commitments we have made to pursue them.Updated page because the deadline for telling us that the young person has started their job has now passed. We measure our success as a company by how well we achieve that mission, not by the size of our profits. Kickstarter is a Public Benefit Corporation, and our mission is to help bring creative projects to life.
We celebrate diversity and we are committed to an inclusive work environment. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. Kickstarter is an equal opportunity employer. If you live in-or are willing to move to-any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. We're also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). We’re currently able to support employees based in the following US locations: CA, CT, FL, GA, MA, MD, NC, NJ, NY, OR, VA, and WA. You can read more about our benefits and working at Kickstarter at our Jobs page.
KICKSTARTER CAREERS HOW TO
Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work.
KICKSTARTER CAREERS PLUS
16 weeks of parental leave plus fertility/family planning resources.25 volunteer hours each year to give back to your community.16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years.100% employer-paid health plan offerings.A fully remote workforce with plenty of opportunities to get to know your colleagues.You empathize with backers, creators, and the challenges of bringing creative projects to life.įridays off! Kickstarter is currently experimenting with a* 4-day/32-hour workweek* pilot so that we can all enjoy long weekends.You’re excited about establishing new and creative ways of building and supporting our platforms.You bring a level of technical acumen to the role, able to understand new features and troubleshoot them accurately.You’re skilled at using critical thinking and deduction to recognize patterns in an ocean of information.You’re a strong communicator in writing, with a knack for presenting complicated information in a way that everyone can understand.You enjoy providing great support to others, making things right, and making people happy.Escalate sensitive and high touch issues to subject matter experts.Help maintain our community-facing support resources as our product, policies and procedures evolve.Report on trends and other insights gathered from support tickets.Identify, verify, and escalate bugs and technical issues through proper channels.Help to develop new processes for support based on CS data reporting.Develop an expert understanding of our platform and administrator tools.You’ll work closely with creative experts on our team to provide a seamless experience for our community. You will be expected to learn the ins and outs of Kickstarter and to familiarize yourself with our community of creators and backers so that you can provide the best support. As a Community Support Specialist, your primary responsibilities will be to effectively answer our high touch support tickets and to maintain our quality standards and SLAs. We aim to bring the learnings and insights from each exchange with a user to the larger company to learn from and work proactively with the Product, Engineering and Outreach teams, to share trends and feedback to inform decision making.Įvery day, Kickstarter receives hundreds of inquiries from community members. We see each ticket as an opportunity to foster closeness within our global community through our high quality support interactions.
Our Community Support team treats each customer support ticket with kindness and compassion as we work to resolve each user question. Kickstarter is seeking an enthusiastic Community Support Specialist to join our team.
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